FAQ

Cookie`lies is a Florida-based cookie brand built around the concept “One Lie. Four Truths.” Each box includes four honest cookies and one deceptive cookie called The Lie.

Are the cookies real?

Yes. Cookie`lies is a real cookie brand based in Florida.
The cookies are handmade in small batches and shipped across the United States.

People keep posting photos, which helps.
But the truth is simple: you only believe it once you taste it.

What is the “Lie” cookie?

The Lie is a cookie designed to surprise the person who bites into it.
It looks like it belongs in the box but its flavor experience is intentionally misleading.

Sometimes it behaves. Sometimes it doesn’t.
That uncertainty is part of the Cookie`lies experience.

Does every box include a Lie?

Every Cookie`lies box includes five cookies: four truths and one Lie.
The challenge is figuring out which one is pretending.

Can I buy the Lie cookie separately?

No. The Lie is never sold individually.
It only appears inside a Cookie`lies box, hidden among the other cookies.

Ordering

How do I order?

Orders open weekly on the Cookie`lies website and close Thursday at midnight.

Cookies are handmade in small batches in Florida.
No factories. No shortcuts. Just people who care too much baking cookies that feel like confessions.

Shipping

Where does Cookie`lies ship from?

Cookie`lies ships from Florida, United States.

Orders are packed and shipped using USPS or UPS depending on the destination.

Where does Cookie`lies deliver?

Cookie`lies currently ships across the United States.

Shipping availability and rates appear at checkout based on your address and box size.

What if my cookies arrive melted or imperfect?

Cookies may soften slightly during shipping, especially in warm weather.

If needed, warm the cookie briefly to restore its texture.
Perfection isn’t our brand. Emotion is.

Storage

How should I store the cookies?

Cookie`lies cookies can be stored in a sealed container at room temperature for up to five days.

For longer storage, cookies can be frozen for up to 30 days.

(Spoiler: most people don’t wait that long.)

Can I reheat the cookies?

Yes. Warm the cookie briefly in the microwave or oven to bring back the soft texture and melted chocolate.

Ingredients & Allergens

What’s inside each cookie?

Cookie`lies cookies are made with ingredients such as butter, sugar, flour, eggs, and chocolate.

Full ingredient lists and flavor descriptions are available on each product page.

Butter, sugar, chocolate… and decisions you’ll think about later.

Allergens: should I worry?

Cookie`lies cookies contain wheat, gluten, eggs, milk, and soy.

They may also contain or come into contact with peanuts and tree nuts.
Cookie`lies does not operate an allergen-free or gluten-free facility.

If you have severe allergies, please do not take the risk.
Your safety always comes first.

The brand

Do you make custom flavors?

No. Cookie`lies cookies are not customizable.

The menu is intentionally designed and changes over time.
Cookie`lies shows up as it is and teaches you to deal with it.

Are you a real person?

Yes. There is a real person behind Cookie`lies.

You just won’t see them.

Some stories work better in the dark.